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Improve Customer Relations by Integrating Your CRM with Office 365

Microsoft apps are already known to contribute to overall workplace efficiency, and then comes Office 365 which introduces more apps that enrich company communication and teamwork. Here’s how a CRM system integration into Office 365 can better your customer relationships.

Improve Customer Relationships with Office 365 Integration: Good on its Own

A CRM software integration will boost what Office 365 has in indirectly serving your customers well. The CRM system may even improve work relations, too. Efficiency in the office will trickle down to better customer service. Let’s look at Office 365 base functions that can achieve better possibilities with a CRM software:

Improve Customer Relationships with Office 365 Integration: Better TurnAround

Microsoft Analytics oversees your overall productivity by looking at day-to-day operations and giving recommendations on how to achieve more in less time. This app will also introduce tools that can boost productivity. Part of your productivity is meeting customer demands on time; Analytics will help you with the background work in achieving that.

Improve Customer Relationships with Office 365 Integration: Better Workflow

Microsoft Flow promotes connections between apps and allows you to follow the flow of files so that projects are monitored and expedited with ease. Through Microsoft Flow, you can manage how individuals attend to their tasks so that the endpoint, the customers, will be met at the soonest time.

Improve Customer Relationships with Office 365 Integration: Better Collaborations

Microsoft Teams is a platform that promotes workforce communication. It will introduce your team to functions such as collaborative file storage, office chat, online meetings, etc. Through Microsoft Teams, improving collaboration will ultimately translate to how you accommodate customer concerns. Streamlining plans across the company streamlines how customers are assisted as well.

Improve Customer Relationships with Office 365 Integration: Better Processes

Office 365 cloud technology improves organizational processes. With a set of apps to improve how colleagues interact in professional atmospheres, a CRM software will add additional means to make the company more customer-friendly.

Improve Customer Relationships with Office 365 Integration: Better Customer Info

A CRM software’s customer database is accessible to key figures in the company for various uses. Customer concerns left unanswered or pending will be highlighted. CRM systems can also help you acquire a deeper understanding of your existing clients, which can be translated to enhanced targeting when prospecting for new business. A CRM software is key in gathering customer info and putting them to good use.

Improve Customer Relationships with Office 365 Integration: Better Cooperation & Targeting

The CRM system connects you and your co-workers in partnering to answer customer questions and address concerns. Use the CRM software to forward specific customer concerns to individuals who can answer them best. Managers can also notify employees to focus on “hot” leads by utilizing the CRM’s lead scoring capabilities.

Improve Customer Relationships with Office 365 Integration: Better Relations

Think of the possibilities a CRM system can bring to your company. Better customer care and communication means customers will utilize your company’s services even further. It will also help improve the company image. By being dutiful in attending to clients, this will only resort to good company reviews. There are a lot a CRM software can offer, let us help you discover all the benefits!

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