How Office 365 Can Improve Customer Service Help Desk in Minneapolis
More businesses have now decided to use Office 365, considering how applications like Microsoft Word, PowerPoint, Excel, and Outlook are commonly used in offices. But do you still need convincing when it comes to the merits of Office 365? For one, it can fuel your employees' productivity, but one thing that is left unexplored is its impact on the performance of your customer service help desk in Minneapolis.
You can take advantage of advanced technology like Office 365 to improve how you operate daily. But first, you need to know more about its features and what each can do for your customer support desk. Office 365 is lauded for its support for effective collaboration and the same tools that made this possible are exactly the same ones that you can use to boost the way you operate your customer service desk.
Ensuring a positive customer experience is critical in not only making customers happy but also in improving the bottom line. The best kind of promotion that you don't even have to pay for directly is an endorsement from your satisfied customers. This is how crucial it is that you carry out your customer service help desk in Minneapolis with the help of Office 365 and its features. Here's how it can be of aid to you:
Microsoft Teams Allows You to Open a Dedicated Chat Channel for Customers
Through Microsoft Teams, you can easily communicate with everyone else in your company and share files with them through chat. This eliminates the hassle that often comes with sending emails back and forth. But you can use Microsoft Teams to communicate with people outside the company, such as your customers. Just establish a dedicated chat channel with a customer over a particular order or project, or start a chat channel for technical support that multiple clients can access. If you make your customer support desk easily accessible to clients, they would feel more at ease about how open you are to helping them out when they need it. This is an excellent way to bolster the sense of trust that your clients have in your customer service desk, leaving them with a good impression of the way you do business.
Skype for Business Makes for Smoother Virtual Meetings
As businesses cross geographical borders, not all meetings can be conducted in person. If your clients want to talk to you about finalizing their order or some after-sale issues, you can hold audio or video meetings with them through Office 365's Skype for Business feature. It works on both mobile and desktop devices. Some of its best features that can significantly impact your customer service help desk in Minneapolis include instant messaging, screen sharing, active speaker option, adaptive audio codec that ensures smooth calls regardless of the differences in bandwidth, and network quality indicator.
SharePoint Helps in Easier Information Sharing
You can give clients the option to establish a personalized web portal for easier management of information. You can use it to create a website for each client, then use it to store and share information that your client can access from any device. They just need a browser, such as Google Chrome, Microsoft Edge, Internet Explorer, or Firefox, to find the information they need on the online portal. This should help lessen the burden of answering every question your clients might try to pass through your customer service help desk in Minneapolis.
OneDrive Supports a More Organized File Sharing Method
Instead of growing frustrated over files getting misclassified as spam or wondering whether your customers are able to access the files you sent, save them in OneDrive. This cloud-based storage app is one of the features of Office 365 that makes file sharing and providing customer support desk services more accessible. You just need to upload the file, share the link with the customer, and let them download it.
Outlook Promotes Easier Appointment Booking
Setting up meetings during your common free time with your clients is more convenient when you can share calendars with them, thanks to Outlook. This smooths out the hassle of scheduling an appointment because your customers can see what dates and times you are free.
Office 365 Is Mobile-friendly
Since it is mobile-friendly, Office 365 can be accessed with just about any device. This also allows your customer support desk to entertain your clients and their inquiries faster.
Network Medics
Make the most out of Office 365, especially where the customer service help desk in Minneapolis is involved. Network Medics offers IT consulting services and managed IT services, which include Office 365. Call any of our IT specialists today at 612.315.7160 for a quick consultation!
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